Shipping policy
Processing Times
All orders are processed within 2–5 business days. Once your order is fulfilled and shipped, you’ll receive a confirmation email with tracking information.
Shipping Times
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Standard Shipping (U.S.): 5–10 business days after fulfillment
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International Shipping: 7–20 business days after fulfillment
Shipping times may vary depending on your location and seasonal demand.
Shipping Rates
Shipping costs are calculated at checkout based on your order total and delivery location. Orders over $50 may qualify for free shipping (as advertised).
Tracking Your Order
Once your order ships, you’ll receive a tracking number via email. Please allow up to 48 hours for the tracking information to update.
Delays & Issues
Please understand that occasional delays may occur due to carrier backlogs, weather, or supply chain issues. We are not responsible for carrier delays once the order has shipped but will help track and resolve delivery issues to the best of our ability.
Wrong Address Disclaimer
Please ensure your shipping address is correct at checkout. If a package is returned due to an incorrect address, additional shipping charges may apply to resend the item.
Questions?
For any questions related to shipping or your order, please contact us at info@southboundsupplyco.com.